Returns & Exchanges
We hope you love your DŌSO piece. If for any reason you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.
Returns
To be eligible for a return, items must be:
unworn and unused;
unwashed and unaltered;
free from stains, marks, strong odours or other signs of wear;
returned with all original tags attached;
returned in their original packaging.
We reserve the right to refuse a return if the item does not meet these conditions.
How to make a return
To request a return, please contact us at ask@dosoatelier.com and include:
your order number;
the item(s) you wish to return;
the reason for your return.
We will provide you with the necessary return instructions.
Please pack the item securely, preferably using the original packaging, and follow the return instructions provided by our team.
Exchanges
We offer exchanges for a different size of the same item, subject to availability.
To request an exchange, please contact us at ask@dosoatelier.com. If the requested size is available, we will reserve it for you and dispatch it once we have received and approved your returned item.
If you would like a different colour or a different style, please return the original item and place a new order.
Refunds
Once we receive your return, we will inspect the item to ensure that it meets our return conditions.
Approved returns will be refunded to the original payment method.
Please allow up to 14 days after we receive your return for it to be inspected and processed. Once your refund has been issued, you will receive a confirmation email.
Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.
If a returned item does not meet our return conditions, we reserve the right to refuse the refund and return the item to you.
Return Shipping
Lithuania: Returns are free of charge. Please contact us at ask@dosoatelier.com to receive your return instructions and return label.
International orders: Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.
We recommend using a tracked shipping service, as DŌSO cannot be held responsible for return parcels lost in transit.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us at ask@dosoatelier.com as soon as possible and include your order number and photographs of the item.
We will arrange an appropriate solution and cover the return shipping costs where applicable.
Made-to-Measure & Custom Orders
Items made specifically to your individual measurements or otherwise personalised for you cannot be returned or exchanged, except where the item is faulty or does not correspond to the agreed specifications.
Contact
For any questions regarding returns, exchanges or refunds, please contact:
DŌSO
INOVATYVIAI, MB
Email: ask@dosoatelier.com