Returns policy

You can return any item purchased on our online-store within 14 days of the delivery date from the country the item was delivered to. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used (washed, soiled, having a strong smell of cigarettes), altered, or damaged will not be accepted.

If you would like to return a product, please follow the instruction on the return sheet which you will get with your purchase from DŌSO. You will need to follow all the instructions bellow:

  1. Enter your order number.

  2. Please indicate which item(s) you would like to return and the reason.

  3. Print the return label and securely pack the items you wish to return in the original packaging. (for return label please contact us via the email - ask@dosoatelier.com or social media).

  4. Attach the returns label to the outside of your package.

  5. Please drop-off your parcel at any Omniva pickup point.

Exchanges

Please note that we can only exchange a product for a different size within the same model. To check the product’s availability, please contact us via the email or social media. If the item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.

Should you be interested in exchanging your product for a different color or style, please return it and place a new order.

REFUND

To be eligible for return merchandise must be returned in the full condition in its original packaging, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt.

Once your return is approved, your refund will be credited back to the original form of payment and you will receive a confirmation email. Money will comeback to your card in 3-5 business days. If your return does not meet the conditions listed, the package will be sent back to you.