Privacy Policy
Last updated: September 2026
DŌSO respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit dosoatelier.com, contact us or make a purchase from our online store.
1. Data Controller
DŌSO is operated by:
INOVATYVIAI, MB
Company registration number: 306718188
VAT number: LT100017749619
Registered address: Gvazdikų g. 1-1, LT-10240 Vilnius, Lithuania
Email: ask@dosoatelier.com
Phone: +370 606 82906
INOVATYVIAI, MB is the data controller responsible for the processing of your personal data through the DŌSO website and online store.
2. Personal Data We Collect
Depending on how you interact with DŌSO, we may collect the following information:
your name and surname;
email address;
telephone number;
billing and delivery address;
order and purchase information;
payment and transaction information;
communications you send to us;
information relating to returns, exchanges or customer service requests;
technical information such as your IP address, browser type, device information and website usage data;
marketing preferences and newsletter subscription information.
We only collect personal data that is necessary for the purposes described in this Privacy Policy.
3. How We Use Your Personal Data
We may process your personal data for the following purposes:
To process and fulfil your orders
We use your information to confirm orders, process payments, arrange delivery and provide information relating to your purchase.
Legal basis: performance of a contract.
To provide customer service
We may use your contact and order information to respond to enquiries, manage returns or exchanges and resolve issues relating to your purchase.
Legal basis: performance of a contract and our legitimate interests in providing customer support.
To comply with legal obligations
Certain information relating to transactions, invoices and accounting may be retained where required by applicable Lithuanian or European Union law.
Legal basis: compliance with a legal obligation.
To operate and improve our website
We may process technical and website usage information to maintain website security, understand how our website is used and improve its performance and functionality.
Legal basis: our legitimate interests and, where required, your consent.
Marketing communications
If you choose to subscribe to DŌSO marketing communications, we may use your email address to send you information about new collections, products, offers and other DŌSO news.
Legal basis: your consent.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at ask@dosoatelier.com.
4. Payments
Payments made through our online store may be processed by third-party payment service providers.
DŌSO does not normally receive or store your complete payment card details. Payment information is processed securely by the relevant payment service provider in accordance with its own privacy and security policies.
We may receive information confirming whether a payment has been successfully completed, together with information necessary to identify and manage your order.
5. Shipping and Order Fulfilment
Where necessary to fulfil your order, we may share relevant personal information with shipping, courier and logistics service providers.
Only the information necessary to deliver or manage your order is shared, such as your name, delivery address, telephone number and email address.
6. Service Providers
We may use trusted third-party service providers to operate our website and business, including providers of:
website hosting and e-commerce services;
payment processing;
shipping and logistics;
email and customer communications;
analytics and website performance services;
accounting, IT and professional services.
These providers may process personal data only where necessary to provide their services or where otherwise permitted by applicable law.
Where personal data is transferred outside the European Economic Area, we take appropriate measures required under applicable data protection law to protect your information.
7. Cookies
Our website may use cookies and similar technologies to operate the online store, remember user preferences, understand website performance and, where applicable, provide analytics or marketing functionality.
Cookies that are strictly necessary for the operation of the website and online store may be used without consent where permitted by law.
Non-essential cookies, including certain analytics and marketing cookies, are used only where the required consent has been obtained.
Where available, you can manage your cookie preferences through the cookie settings provided on our website.
8. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal, accounting and tax requirements.
Order, transaction and accounting information may therefore be retained for the period required by applicable law.
Customer service correspondence is retained only for as long as reasonably necessary to resolve enquiries and protect our legitimate interests.
Marketing information is retained until you withdraw your consent or unsubscribe, unless retention is otherwise required by law.
9. Your Rights
Under the General Data Protection Regulation (GDPR), you may have the right to:
request access to the personal data we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal data where applicable;
request restriction of processing;
object to certain processing based on legitimate interests;
receive certain personal data in a portable format;
withdraw your consent at any time where processing is based on consent.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, please contact us at:
We may need to verify your identity before processing certain requests.
10. Right to Lodge a Complaint
If you believe that your personal data has been processed unlawfully or that your data protection rights have been infringed, you have the right to lodge a complaint with the competent data protection authority.
In Lithuania, the supervisory authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija – VDAI).
You may also contact us first at ask@dosoatelier.com so that we can try to resolve your concern.
11. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party websites or services.
DŌSO is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
13. Children's Privacy
Our online store is not intended to knowingly collect personal data from children.
If we become aware that personal data relating to a child has been collected without an appropriate legal basis, we will take reasonable steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or applicable legal requirements.
The latest version will always be published on this page together with the date of the most recent update.
15. Contact
If you have any questions about this Privacy Policy or the way DŌSO processes your personal data, please contact:
DŌSO / INOVATYVIAI, MB
Gvazdikų g. 1-1
LT-10240 Vilnius
Lithuania
Email: ask@dosoatelier.com
Phone: +370 606 82906